https://mobile.nytimes.com/2017/04/11/business/united-airline-passenger-overbooked-flights.html?_r=0&referer=https://www.google.com/
United Airlines on Tuesday faced a spiraling crisis from videos showing a passenger being dragged off an airplane, as consumers threatened a boycott of the airline and lawmakers called for an investigation.
In the United States, customers showed pictures of their United loyalty or credit cards cut into pieces.
As companies push to make money from baggage fees, seat reservations and other services that were once included with a basic plane ticket, the videos added the potential for an even harsher indignity: sitting in a seat with a ticket and getting physically ejected from the airplane.
By the afternoon, after more than a day of changing statements, United’s chief executive apologized and promised a review of its policies.
“No one should ever be mistreated this way,” Oscar Munoz, the company’s chief executive, said in a statement.
Video After facing a backlash, the airline apologized for its treatment of the passenger.
But the videos had already cast an unwelcome light not just on United, but on the airline industry’s efforts to maximize profits.
And lawmakers called for an investigation.
On social media, the firestorm swept around the world.
After tumbling during the day, United’s stock ended Tuesday down 1.13 percent.
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